AFROZONS

Frequently Asked Questions

WHAT DO I NEED TO DO BEFORE I LEAVE?

  • Visitors may need to present a valid negative PCR test certificate prior to departure. Please confirm with
    your Dubai Tourism representative/team on the procedures prior to departure. Negative COVID-19
    certificates will be valid for up to 72 hours from the time of the PCR test.
  • The certificate must be a Reverse Transcription-Polymerase Chain Reaction (RT-PCR) test. Other test
    certificates including antibody tests, NHS COVID Test certificates, Rapid PCR tests and home testing kits
    are not accepted in Dubai.
  • Visitors must bring an official printed or digital certificate in English or Arabic to check in – SMS certificates
    are not accepted. PCR certificates in other languages are acceptable if they can be validated at the
    originating station.
  • COVID-19 RT-PCR test certificates must be issued by an authorised facility in the passenger’s departure
    country. Certificates that have already been presented for travel to another destination can’t be used for
    re-entry even if they are still within the validity period.
  • If travelling from selected destinations detailed here, visitors must take two COVID-19 PCR tests: one
    before departure with a validity of 72 hours from the time of the test, and a second test upon arrival in
    Dubai. The second test can be taken at Dubai International airport and it is free of charge.
  • Ensure you have medical travel insurance with international coverage that covers COVID-19 before travelling.
  • Check your country’s travel advisory for latest guidance on outbound trips, as well as the carrier
    requirements.
  • Fulfil entry visa requirements to visit the UAE.

WHAT HAPPENS ON MY JOURNEY TO DUBAI?

  • Present a valid negative PCR test. Negative COVID-19 certificates will be valid for up to 72 hours from the
    time of the PCR test. Note: Airlines have the right to deny travellers if they display any symptoms of
    COVID-19.
  • If travelling from selected destinations detailed here, visitors must take two COVID-19 PCR tests: one before departure with a validity of 72 hours from the time of the test, and a second test upon arrival in Dubai. The second test can be taken at Dubai International airport and it is free of charge.
  • Should any traveller show COVID-19 symptoms on arrival a second test will be required at the airport.
  • You are required to download and register all your details in the COVID-19 DXB app
  • All arrival passengers will have their temperature taken with thermal screening devices.
  • You must remain in your hotel room until you receive the test result.

WHAT HAPPENS IF I TEST POSITIVE?

  • Compliance with 10-day quarantine becomes mandatory. This will be at dedicated hotels/facilities or hospitalization based on assessment by Dubai Health Authority.
  • The 10-day isolation period will be completed while following all necessary precautionary measures and
    monitoring of symptoms.
  • The traveller will bear the cost of treatment and isolation hence the need for travel insurance

WHAT ARE THE PROCEDURES WHEN DEPARTING FROM DUBAI?

  • Note: Airlines have the right to deny travellers if they display any symptoms of COVID-19.

WHAT DO I NEED TO KNOW OR WHAT RULES MUST I FOLLOW WHEN IN DUBAI?

  • Maintaining physical distance from others as per guidelines
  • Wearing a face mask (gloves optional)
  • Undergoing temperature checks
  • Ensure you have international health insurance coverage that covers COVID-19 before
  • Take precautionary measures and self-monitor for any symptoms of COVID-19

WHAT DO I NEED TO BRING TO DUBAI?

  • Ensure you have your policy with you
  • Ensure you carry hand sanitizer with you at all times
  • Ensure you have enough face masks for the duration of the trip

WHAT SAFETY MEASURES DOES DUBAI HAVE IN PLACE?

  • The Ministry of Health and Prevention (MoHAP) alongside other relevant authorities continue to prioritise, monitor, and assure the safety and the well-being of all visitors to and residents of Dubai as the utmost priority. Dubai Tourism continues to work diligently under the guidance from the World Health Organization to maintain rigorously high standards of public hygiene and safety, so the wellbeing of all residents and visitors remains uncompromised.
  • Further to this Dubai was also recognised by the World Travel & Tourism Council (WTTC) and received the Safe Travels stamp.
  • To ensure the safety of our residents and tourists, the Dubai government launched the DUBAI ASSURED compliance programme, to certify and recognise hotels and retail establishments, F&B outlets and attractions that have implemented all public health protocols for the prevention and management of COVID-19. The specially designed ‘DUBAI ASSURED’ stamp is issued free of charge and is valid for 15 days. It will be renewed every two weeks upon further verification by inspectors from the relevant authorities in collaboration with the Department of Tourism and Commerce Marketing, Dubai Economy and Dubai Municipality.
More
FAQ's
  • Dress Code
  • Greetings & Etiquette
  • Languages
  • Tipping
  • Tax-free shopping in Dubai

Dubai is a cosmopolitan city and a diverse melting pot where almost all attires and cultural expressions are accepted. Swimwear is permissible at beaches, waterparks, public pools and spa areas but is not considered appropriate in areas such as business districts and shopping malls.

Dressing conservatively is appreciated in Dubai's historic neighborhoods and places of worship. There are specific requirements for entering a mosque, like wearing clothing that covers shoulders, arms and legs – and headscarves for women.

Marhaba! Dubai is a warm and friendly city and you will come across many people who will greet you with a smile and wish you well. A handshake is customary, but do note it is typically accepted that this should be initiated by women.

Public displays of affection are best kept to a minimum. Holding hands is acceptable, but kissing and hugging in public areas is not permitted.

Alcohol is served in licensed establishments such as hotels, bars and specialized shops to those over 21 years of age. However, drunk and disorderly conduct and drunk driving are not acceptable. Use or possession of illegal drugs is also strictly prohibited.

Dubai is home to hundreds of nationalities and both Arabic and English are spoken across the city. Learning a few Arabic words can certainly make the trip more memorable! As you explore the city you're very likely to hear Russian, Tagalog, Hindi, Urdu, Portuguese and many other languages. Follow our detailed guide for a list of handy phrases.

To tip or not to tip? The short answer is, there are no rules when it comes to tipping in Dubai. How much you tip varies from profession to profession and is also largely down to personal preference. It is customary to tip in most cases, but it certainly isn’t compulsory. Everyone arrives in Dubai with their own customs and expectations but one thing that's really consistent is the high level of service.

The UAE introduced a Value-Added Tax (VAT) of 5% in 2018, but tourists can still enjoy tax-free shopping. Refunds for VAT are only available on goods purchased during your stay in the UAE that will be exported.

Refunds are not applicable on anything that has been consumed – fully or partly – in the UAE, as well as goods that are not accompanied by the tourist when leaving the country.

How can I claim a refund on my shopping?

While at the store, request a Tax Free purchase, valid on a minimum expenditure of AED250.

Present your passport to be scanned for use on the payment system.

Allow the shop assistant to attach a Tax Free tag to the back of the sales receipt.

A digital Tax Free form is created, ensure you validate it upon departure.

Tax Free tags need to be validated within 90 days of the purchase date.

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